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Customer Service Horror Story

Customer Service Horror Story

Do you have a customer service protocol in your business? What’s the standard amount of time you would make a new client wait for a price quote? How long does it take to apply a refund to an unhappy customer? I’m asking because customer service is such a...
How Do You Grow a Virtual Assistant Business?

How Do You Grow a Virtual Assistant Business?

I just got an email from a new VA that I met through a networking forum and she asked me an ever-important question: How do I find new clients so I can make more money? This one question plagues every service provider, both new and experienced. Even if you have a...