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Customer Service Horror Story

Customer Service Horror Story

Do you have a customer service protocol in your business? What’s the standard amount of time you would make a new client wait for a price quote? How long does it take to apply a refund to an unhappy customer? I’m asking because customer service is such a...

Walking the walk…

All the experts tell us that consistent blogging will bring traffic to our sites, which will hopefully convert into paying customers or clients. That certainly makes sense and as part of my virtual assistant job, I have multiple clients for whom I schedule regular...
Combatting Spam on YouTube

Combatting Spam on YouTube

As if getting email spam messages wasn’t enough, now we have to combat spam on YouTube. Once again I say, “If only spammers would use their actions for good, it would be a whole new world.” I created my YouTube Channel in 2009 to showcase my guest...